SHIPPING TIME AND COST FOR UK

Shipping by post (5-7 working days, untracked) - FREE

Shipping by GLS courier (3-4 days, tracked) - 4 £

For purchases over 60 £ FREE shipping!

 
SHIPPING TIME AND COST FOR OTHER COUNTRIES THAN UK

Please use the cost calculator in the Shipping section.


RETURN & EXCHANGE TERMS AND CONDITIONS

 1. You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods. You must notify us of your cancellation in writing to our email address: customerservice@room69.co.uk

2. Send all the exchanges and returns with attached proof of purchase to: Sassystar, Kobielska 14 / 2, 04-359 Warsaw, Poland. Sassystar has 14 days to process your return/exchange from the date of its arrival (during high season it can take up to 30 days). Refunds take up to 30 days from the date your return has been received.If you switch to another product, we cover the shipping cost and send the replaced product to you with free shipping.

3. Send all exchanges and returns with attached proof of purchase to: Sassystar, Kobielska 14 / 2, 04-359 Warsaw, Poland. room69.co.uk has 14 days to process your return / exchange from the day it arrives (during high season it can take up to 30 days). Refunds take up to 30 days from the date your return has been received.

3. This is part of customer's contractual obligations to handle and pack the goods with reasonable care. If the goods arrive damaged up to 100% compensation for lost value might have to be paid. If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us in their original condition to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.

4. We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

4. You can fill in online Return Form, print it out and send back with your exchange/return. Filling in the form is not obligatory but very helpful as it contains all necessary details such as your name and address, order number and returned/exchanged product names.
- go to part Return form in the Users section, enter your order number and email address and click 'send'
- fill in the form that comes up
- after you have filled the form click and print Return form and post it to us together with the products you want to return


OTHER INFORMATION

- Cost of damaged goods/factory defects and cost of incorrect processing of orders/shipment errors caused by room69.co.uk are covered by the seller.

- Complaints related to any mechanical damage incurred during transportation will be considered only if there was a complaint form filled in in the presence of the deliverer.

- If the return / complaint is not accepted, the goods will be sent back to the customer and the customer will be charged the shipment costs.

- Any customer who does not pick up their parcel from the post office or postal service provider can be charged with a fee of 25 Euros. All parcels with product value up to 250 Euros will be charged with a fee of 25 Euros. If the value of the products exceeds 250 Euros the customer may be charged with an additional 25 Euros. The fee represents our actual costs of handling and shipping.


PAYMENT OPTIONS

- We accept payment by Bank Transfer

You pay for your goods after placing your order. We will send the ordered products to you after the full amount reaches our account. Please note that 5£ bank transfer fee applies. To avoid the fee please pay with Credit Card or PayPal. If you choose to pay by bank transfer, you can deposit money into the account below:

- Nordea bank account number and SWIFT (required for international transfers):
IBAN: PL84 2490 0005 0000 4500 4617 2612
SWIFT/BIC: ALBPPLPW


- For your bank transfer, you also need the address of our company:
Company Name: Evision - Marek Jarosz
Address: Atenska 6 / 41
03-978 Warsaw Poland

 

- We accept payment by Credit Card

Pay before your order is processed using one of the credit cards accepted by us: VISA, Mastercard, Diners Club, JCB. You will be making your payment on an authorizing payments site PayPal, using a secure SSL connection.

- We accept payment by Paypal

Pay before your order is processed via Paypal.com website. You can use this form of payment if you have an PayPal account (creating an PayPal account takes about 5 minutes). You must have the requested sum available on your Paypal account or a payment card linked to this account.
Paypal account guarantees fast transaction, like in the case of credit cards and a very high level of security guaranteed by the service Paypal. Payment will be processed on a Paypal.com website to which you will be taken after placing your order.

LANGUAGE OPTIONS

 

You can make your order using following languages: English, Swedish and Polish.


PRIVACY POLICY

Privacy Policy are rules that we follow in our business, to protect our customers' privacy.

* Personal Data

When you use room69.co.uk you may be asked to provide some of your personal data by filling out a form. For order forms you will be asked to provide full personal information. Failing to provide the data required will result in blocking of the action requested.

We assure that we do not sell or share personal information or addresses of room69.co.uk customers/ users with third parties.

* Newsletter Subscription

To subscribe to e-newsletter, with all the news, special offers and major events in room69.co.uk only requires an email address.

At any time the user has the option to unsubscribe, directly on our website or by sending us an e-mail.

* Cookies

room69.co.uk uses cookies, which are small text files sent to user's computer for identification or to simplify or cancel an operation. For the cookies to work they must be accepted by the browser and not removed them from the disk. This allows the pages to load faster when you visit our site again and to remember the login and password when logging into our system (of course with your permission).

* Security of transactions

Online Store room69.co.uk is built using the best worldwide practices of the latest hardware and software design.


* What happens to my information after room69.co.uk receives it?

SSL protects information en route to us. SecureTrust certificate technology ensures that room69.co.uk is the only recipient of this information. We work very hard to make sure the information you send us is stored and managed securely once we receive it. All data collected is stored on site and is protected by multiple levels of data and structural security.
Credit cards are authorized on-line directly on the server eCard using a secure SSL protocol.
room69.co.uk does not record or store information related to credit cards. Application of these technologies provides the absolute security of payments by credit cards for purchases in an online shop .


* Packing items

All goods bought from a shop room69.co.uk are packed with great care to ensure that the parcel reaches you in perfect condition and in the most descrete manner.

Privacy Policy are rules that we follow in our business, to protect our customers' privacy.

* Personal Data

When you use room69.co.uk you may be asked to provide some of your personal data by filling out a form. For order forms you will be asked to provide full personal information. Failing to provide the data required will result in blocking of the action requested.

We assure that we do not sell or share personal information or addresses of room69.co.uk customers/ users with third parties.

* Newsletter Subscription

To subscribe to e-newsletter, with all the news, special offers and major events in room69.co.uk only requires an email address.

At any time the user has the option to unsubscribe, directly on our website or by sending us an e-mail.

* Cookies

room69.co.uk uses cookies, which are small text files sent to user's computer for identification or to simplify or cancel an operation. For the cookies to work they must be accepted by the browser and not removed them from the disk. This allows the pages to load faster when you visit our site again and to remember the login and password when logging into our system (of course with your permission).

* Security of transactions

Online Store room69.co.uk is built using the best worldwide practices of the latest hardware and software design.


* What happens to my information after room69.co.uk receives it?

SSL protects information en route to us. SecureTrust certificate technology ensures that room69.co.uk is the only recipient of this information. We work very hard to make sure the information you send us is stored and managed securely once we receive it. All data collected is stored on site and is protected by multiple levels of data and structural security.
Credit cards are authorized on-line directly on the server eCard using a secure SSL protocol.
room69.co.uk does not record or store information related to credit cards. Application of these technologies provides the absolute security of payments by credit cards for purchases in an online shop .


* Packing items

All goods bought from a shop room69.co.uk are packed with great care to ensure that the parcel reaches you in perfect condition and in the most descrete manner.




--------