You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods. You must notify us of your cancellation in writing to our email address: email@example.com
Send all the exchanges and returns with attached proof of purchase to: Sassystar, Kobielska 14 / 2, 04-359 Warsaw, Poland. Sassystar has 14 days to process your return/exchange from the date of its arrival (during high season it can take up to 30 days). Refunds take up to 30 days from the date your return has been received.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us in their original condition to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
This is part of customer's contractual obligations to handle and pack the goods with reasonable care. If the goods arrive damaged up to 100% compensation for lost value might have to be paid. You must send the returned goods back to us at your own cost (unless we delivered the item to you in error or the item is damaged or defective). If you switch to another product, we cover the shipping cost and send the replaced product to you with free shipping.
You can fill in online Return Form, print it out and send back with your exchange/return. Filling in the form is not obligatory but very helpful as it contains all necessary details such as your name and address, order number and returned/exchanged product names.
- go to part Return form in the Users section, enter your order number and email address and click 'send'
- fill in the form that comes up
- after you have filled the form click and print Return form and post it to us together with the products you want to return
Cost of damaged goods/factory defects and cost of incorrect processing of orders/shipment errors caused by Sassystar.co.uk are covered by the seller.
Complaints related to any mechanical damage incurred during transportation will be considered only if there was a complaint form filled in in the presence of the deliverer.
If a return / exchange is not accepted, the goods will be sent back to the customer and the customer will be charged with the shipment costs.
If the customer fails to pick up the parcel which is then returned to us, then the customer will be required to cover the shipment cost of re-sending the parcel.
If the return complaint is not goods will be sent back to customer and charged with shipment